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Yes, we take returns and exchanges on all non- clearance items provided the items are in original condition. Shipping costs are the responsibility of the customer unless an error has been made by our team. Please contact us ahead of time to notify us of this return. Once we have received your item, your refund will be processed. 

Shipping fees are based on a per package rate. 

Within Australia you will be charged $10 for Standard shipping or $16 for Express Post. Please ensure you select your preference at checkout. Contact us if you make an error:

Free Standard shipping applies to orders over $100. This does not apply to Dream Duffel Packages as the shipping rates are high and vary enormously within Australia. Send us your postcode and suburb to receive a shipping quote.

We aim to process all deliveries in 1-2 business days. Please allow additional time during sales and promotional periods. Due to Covid 19 and natural disasters, there may be delays with Australia Post. Please refer to your tracking number for updated information.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

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